Terms & Conditions for My Fairy Tale Dress Ltd.
Effective Date: 1st December 2024
These Terms & Conditions (“Terms”) govern your use of the website www.fairyqueen.co.uk (“Website”) operated by My Fairy Tale Dress Ltd. By accessing or using this Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Website.
1. General Information
Fairy Queen is a boutique that offers a variety of dresses, including bespoke dress services, alterations, and ready-to-wear options. The following terms govern the sale of products and services, including custom designs, alterations, and any interactions with our Website.
2. Products and Services
Fairy Queen provides bespoke dress design, alteration services, and ready-to-wear dresses available for purchase. The details, including prices, sizes, colours, and availability, are listed on the Website. However, we reserve the right to modify product information, pricing, and availability at our discretion without prior notice.
3. Account Creation
To purchase products or services from the Website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.
You agree to provide accurate, current, and complete information when creating an account or making a purchase, and to update that information if it changes.
4. Orders and Payments
By placing an order on the Website, you are making an offer to purchase products or services subject to these Terms. We reserve the right to accept or reject your order at our discretion.
For bespoke dress orders, a deposit or full payment may be required at the time of purchase. Final payment is due prior to delivery or when alterations are completed. All payments made through the Website are processed via secure payment gateways.
5. Prices and Payment
All prices displayed on the Website are in GBP (£) and may be subject to change. Shipping and handling fees may apply and are calculated at checkout.
We accept payments through various payment methods, including credit/debit cards and other payment processors. By providing payment details, you authorise us to charge your account for the total amount of your order.
6. Bespoke Dress Services
When ordering a bespoke dress, you will provide detailed measurements (our dress maker must measure you in our boutique for accuracy), design preferences, and other information to ensure the dress is tailored to your specifications. While we make every effort to create a dress that meets your expectations, please note that bespoke items are non-refundable and non-returnable, unless there is a defect or error in the design or craftsmanship.
7. Alterations
If you purchase a dress from our boutique, any necessary alterations are included in the price except for online orders. For dresses purchased elsewhere, alterations are available through our partner, ZippyStitches. Please note that alterations may incur additional charges depending on the complexity of the changes.
8. Shipping and Delivery
We offer various shipping options for the delivery of dresses and other items. Delivery times and costs vary depending on your location and the product. Once your order has been processed, you will receive a shipping confirmation with tracking information.
Please note that we are not responsible for delays caused by third-party shipping carriers. We do not currently ship outside the UK.
9. Returns and Exchanges
We want you to be completely satisfied with your purchase. For ready-to-wear items, we accept returns and exchanges within 7 days of receipt, provided the item is in its original, unworn condition with lanyards and tags still attached. Custom and bespoke dresses are non-refundable and non-returnable unless there is an issue with the fit or craftsmanship.
To initiate a return or exchange, please contact us at shop@fairyqueen.co.uk within the return window.
10. Cancellations
Once a bespoke dress order is confirmed, the design and production process begins. You may cancel an order within 3 days of placing it for a full refund. After that, cancellation fees may apply depending on the stage of production.
11. Intellectual Property
All content on the Website, including text, images, logos, and designs, is the property of My Fairy Tale Dress Ltd and is protected by copyright laws. You may not use, reproduce, or distribute any content from the Website without our express written consent.
12. Limitation of Liability
Fairy Queen is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Website or products. Our total liability for any claim arising under these Terms is limited to the amount you paid for the product or service in question.
13. Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more information.
14. Changes to Terms and Conditions
Fairy Queen reserves the right to modify or update these Terms at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review these Terms periodically for any updates or changes.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be resolved in the courts of England and Wales.
16. Contact Us
If you have any questions or concerns regarding these Terms & Conditions, please contact us:
Fairy Queen Boutique
Email: shop@fairyqueen.co.uk
Phone: 01622 669 388
Address: Fairy Queen, 357-358 Duke Walk, The Mall, Maidstone, Kent, ME15 6AS.